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外貿客戶不回信息怎么辦? 銷冠回復技巧分享
客戶經常不回消息,如何跟進破冰?不同話術應對不同場景,快拿去試試吧
外貿干貨筆記 2024-09-19 4238

客戶經常不回消息,如何跟進破冰?不同話術應對不同場景,快拿去試試吧

 

全國外貿數(shù)據查詢服務
前期鋪墊
每次聊完之后要確定下一次溝通時間,做好鋪墊
客戶:lwill check it.
新手: Dear, please take your time, thanks銷冠:Shalllcontact you again tomorrow afternoon?
平時跟進
利用節(jié)假日/公司活動/新產品跟進,切忌只發(fā)個產品圖片或者圖冊,純屬無效鏈接,找到能打動客戶的點,每次交流都是一次價值傳遞。
新手: This is our new catalog, pleasecheck.(客戶可回可不回)
銷冠從不同角度跟進
1.推新品,有市場針對性
There is one new product .., which isdeveloped for your market. Do you havetime? l introduce to you.
2.從競手角度
I noticed that *** are sold very well now inyour market and have a good profit, so lthink you may be interested.
3.降價讓利
We just reduced the price of ***, whichyou inquired before, so l'd like to sharethis good news with you.
4.匯率更新
Recently the exchange rate is very goodso l'd like to renew the price list for you,which will be more competitive.
5.庫存
The model you asked/bought before, wehave stock right now. Maybe you areinterested?
報價后客戶就消失不回復
新手: Hello, are you there?/how are you?
How do you think?
正向思維:主動引導客戶說出卡點或需求做到對癥下藥
1.抓住具體的點,直接詢問
Are there any models you are interested in? l am always ready to help.
Do you have any questions on this price? 
Or anything I can help?
May l know what's your idea about...?
Highly appreciated for your reply.
2.引導客戶坦白顧慮
think you must be too busy to reply meor still have something in consideration.Could you frankly let me know any of yourworries, such as price, quality, demand orothers? So that we could know how tohelp and support you.
3.直接列出解決方案
Maybe you still have some worries. Couldyou kindly share with me? So l can do mybest to help you support you.
If the MOQ problem, we can ...(加上機費訂購少量測試我們的品牌)
If the price problem, we can ...if you..(有條件地讓步/建議先看樣品再談價格)
If the payment terms problem, we cando.(降低定金比例/更換付款方式)
4.以情感人(打感情牌,找到切入點拉情感鏈接)
表達關心
You have a lot business to do as a bigcompany's boss. So, my dearest friendplease don't forget to take care more ofyour health as well. it's the mostimportant.
夸贊客戶,表達尊重
Honestly, as a sales, l want to do businesswith you since you are really a niceteacher. i'm keen to learn from you aboutbusiness. As my company, we also hopefind such strong &professional distributorlike you in...
約時間,減少壓迫感
If you are not available to discuss thebusiness at the moment, please justadvise a comfortable time, will not disturbyou during this time anymore.
羅列解決方案
If price is still a problem to prevent us gohead, hope you can sincerely inform us areasonable price, then we can discuss itagain.
羅列解決方案
If price is still a problem to prevent us gohead, hope you can sincerely inform us areasonable price, then we can discuss itagain.
If marketing idea problem, hope you canalso share your nice business eyes &ideafor the market, then l will feedback yourcomments for our board of direct, or wecan visit you for face to facecommunication if needed.
If others......, any problems, your openedheart &feedback will be highly appreciated.
客戶拒絕(說暫時不需要或已經下過單了)
新手:Ok,lunderstand.
正向思維:攬責任,不放棄,爭取下次機會
It's my problem that l did not follow weland lost this chance.
lt's a pity we can not cooperate rightnow, but we are looking forward to nexttime. Any inquiry you have, please contactme without hesitation.
|t doesn't matter if your company hasfinished purchasing plan, because it'salways meaningful to prepare a plan B.


全球數(shù)字貿易發(fā)展聯(lián)盟是與國際數(shù)字貿易、傳統(tǒng)產業(yè)、政府機構等合作共同構建的,是一個由數(shù)字貿易產業(yè)相關企業(yè)、組織、機構和個人等組成的開放性、非營利性國際聯(lián)盟。聯(lián)盟緊緊圍繞數(shù)字貿易,服務內容涵蓋外貿數(shù)據查詢、企業(yè)風控、物流配送、供應鏈金融、碳中和服務等多個領域,旨在推動全球數(shù)字貿易發(fā)展,提高各產業(yè)的效率和競爭力。


箱訊科技作為聯(lián)盟發(fā)起單位之一,承擔聯(lián)盟秘書處工作。箱訊科技開發(fā)了AnyCase數(shù)字貿易平臺,可以大大降低交易成本和時間,提高交易的透明度和安全性,幫助推動數(shù)字貿易的全球化、規(guī)范化和可持續(xù)發(fā)展。歡迎咨詢。

 

來源:外貿干貨筆記

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